Last Updated: September 29, 2026

Thank you for purchasing from Jinrui Peptide.

We are committed to providing reliable products and professional service for laboratory and research applications. Due to the nature of our products, strict handling, storage, and quality control requirements apply.

Please review this Refund and Returns Policy carefully before placing an order.

1. General Return Policy

Because our products are intended for laboratory and research use and may require specific storage and handling conditions, we generally do not accept returns or exchanges for reasons unrelated to product quality.

Once an order has been shipped, returns or exchanges will not normally be accepted for reasons including, but not limited to:

  • Change of mind
  • Incorrect product selection by the customer
  • Ordering the wrong quantity
  • No longer needing the product
  • Personal preference
  • Failure to review product information before purchase
  • Improper storage or handling after delivery
  • Delays caused by customs, carriers, or circumstances outside our reasonable control

Customers are responsible for carefully reviewing all order details before completing a purchase.

2. Eligible Refund or Replacement Situations

We may review a refund, replacement, or other reasonable solution where there is a verified issue with the order.

Eligible situations may include:

  • Incorrect product received
  • Incorrect quantity received
  • Product damaged during transportation
  • Packaging severely damaged upon arrival
  • Product missing from the shipment
  • Verified product quality issue
  • Other order fulfillment errors caused by Jinrui Peptide

All claims are subject to review and verification.

3. Reporting an Issue

If you believe there is an issue with your order, please contact us as soon as possible after delivery.

We recommend reporting the issue within 3 days of receiving the package.

When contacting us, please provide:

  • Order number
  • Customer name
  • Product name
  • Description of the issue
  • Clear photos of the product
  • Clear photos of the packaging
  • Photos of the shipping label where relevant
  • Video evidence where necessary
  • Any other information reasonably required to review the claim

Claims without sufficient supporting information may not be accepted.

4. Damaged Products

If your package arrives damaged, please take clear photos or videos before opening or disposing of the packaging.

Please document:

  • Outer shipping box or package
  • Shipping label
  • Internal packaging
  • Damaged product
  • Any visible leakage, breakage, or other damage

Do not discard damaged products or packaging until our team has reviewed your claim.

If the issue is verified, we may offer an appropriate resolution depending on the circumstances.

5. Incorrect or Missing Products

If you receive the wrong product, wrong quantity, or an item is missing from your shipment, please contact us promptly.

Please provide clear photos of all products received together with the packaging and shipping label.

After verification, we may arrange:

  • Replacement of the incorrect or missing item
  • Partial refund
  • Full refund for the affected item
  • Another mutually agreed solution

The resolution will depend on the specific circumstances of the order.

6. Product Quality Concerns

If you believe a product has a quality issue, please contact our team and provide sufficient information for evaluation.

Depending on the nature of the issue, we may request:

  • Product photos
  • Batch or lot information
  • Packaging photos
  • COA or test-related information
  • Storage information
  • Additional supporting evidence

We may require reasonable time to review and verify the claim before issuing any resolution.

A refund or replacement is not automatically guaranteed simply because a quality concern is reported.

7. Non-Returnable Products

Unless otherwise agreed in writing, the following products are generally non-returnable:

  • Opened products
  • Used products
  • Products with damaged or altered packaging caused after delivery
  • Products not stored according to appropriate conditions
  • Products returned without prior authorization
  • Products that cannot be verified as originally supplied by Jinrui Peptide
  • Customized or specially prepared products
  • Products affected by customer misuse, improper storage, or mishandling

8. Return Authorization

Do not send any product back without first contacting Jinrui Peptide and receiving return instructions.

Unauthorized returns may be refused and may not qualify for a refund.

If a return is approved, our team will provide the applicable return instructions.

The return address may vary depending on the order and should not be assumed based on the original shipping address.

9. Return Shipping Costs

If a return is required because of a verified error or quality issue caused by Jinrui Peptide, we will determine the appropriate handling of return shipping costs.

If a return is exceptionally approved for reasons not caused by us, the customer may be responsible for:

  • Return shipping fees
  • Customs charges
  • Duties
  • Taxes
  • Other related costs

Any such arrangement must be confirmed by us in advance.

10. Refund Processing

If a refund is approved, it will generally be issued to the original payment method where possible.

Refund processing times may vary depending on:

  • Payment method
  • Payment provider
  • Bank
  • Card issuer
  • Country or region

After we issue a refund, additional processing time may be required before the funds appear in your account.

Jinrui Peptide is not responsible for processing delays caused by banks, card issuers, or third-party payment providers.

11. Partial Refunds

In certain situations, a partial refund may be more appropriate than a full refund.

This may apply where:

  • Only part of an order is affected
  • One or more items are missing
  • Only a portion of the shipment is damaged
  • A mutually agreed partial settlement is appropriate

The amount of any partial refund will be determined based on the verified issue.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel an order if it has not yet entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

Any applicable payment processing fees or other non-recoverable costs may be deducted where permitted.

13. Shipping Delays

Shipping times are estimates and are not guaranteed unless explicitly agreed otherwise.

Refunds will not normally be issued solely because of delays caused by:

  • Customs clearance
  • Carrier delays
  • Weather
  • Public holidays
  • Incorrect customer address information
  • Recipient unavailability
  • Force majeure events
  • Other circumstances outside our reasonable control

If a package appears to be lost, please contact us so that we can assist with investigation.

14. Customs, Duties, and Import Requirements

Customers are responsible for understanding and complying with the import requirements applicable in their country or region.

Unless otherwise stated, customs duties, import taxes, clearance fees, or similar charges are the responsibility of the customer.

Orders refused, delayed, returned, or destroyed by customs due to local regulations may not qualify for a refund where the issue is outside our control.

15. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Jinrui Peptide is not responsible for delivery failures resulting from:

  • Incorrect address
  • Incomplete address
  • Incorrect postal code
  • Incorrect telephone number
  • Incorrect recipient information

If an order must be reshipped due to incorrect customer-provided information, additional shipping fees may apply.

16. Research Use Products

Products sold by Jinrui Peptide are intended for laboratory and research applications.

Refunds or returns will not be accepted based on expectations outside the stated product purpose or based on uses inconsistent with the information provided on the Site.

17. Abuse of Refund or Return Policy

We reserve the right to reject claims that appear to involve:

  • Fraudulent activity
  • Repeated unreasonable claims
  • False or misleading information
  • Abuse of refund procedures
  • Unauthorized chargebacks
  • Product substitution or tampering

We may request additional verification before processing a refund or replacement.

18. Changes to This Policy

We may update this Refund and Returns Policy from time to time to reflect changes in our business practices, shipping arrangements, products, or applicable requirements.

Any updated version will be published on https://jinruipeptide.com/.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

19. Contact Us

If you have questions about a return, refund, damaged shipment, incorrect order, or product quality concern, please contact the Jinrui Peptide team.

Li Jane
WhatsApp: +852 6811 3861

Lily
WhatsApp: +852 9569 0708

Website: https://jinruipeptide.com/

Please include your order number and relevant photos or supporting information when contacting us about an order issue.

Jinrui Peptide
Refund and Returns Policy
Last Updated: September 29, 2026